Shipping policy
Shipping Policy
At Purify, we aim to deliver your order as quickly and reliably as possible, wherever you are in the world.
Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
- Orders are processed Monday through Friday
- Orders are not processed on weekends or public holidays
- During high-demand periods, processing times may be slightly extended
Shipping & Delivery Timeframes
Once your order has been processed and shipped, estimated delivery times are:
- United States: 5–10 business days
- Canada: 5–12 business days
- Australia: 7–14 business days
- International: 7–14 business days
Please note: delivery times are estimates and may vary depending on location, carrier performance, and external factors.
Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email that includes your tracking number.
- Tracking updates may take 24–48 hours to appear
- You can use the tracking link provided to monitor your shipment
Shipping Delays
While we work hard to meet all estimated delivery timelines, delays may occur due to:
- Carrier issues
- Customs processing
- Weather conditions
- High shipping volume periods
Purify is not responsible for delays caused by these external factors.
Customs, Duties & Taxes
For international orders, customs fees, duties, or taxes may apply depending on your country.
- These charges are not included in your order total
- Customers are responsible for any applicable import fees
Address Accuracy
Please ensure your shipping information is accurate at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses
- Returned packages may require additional shipping fees to be resent
Lost or Stolen Packages
If your package is marked as delivered but cannot be located:
- Please check with your local carrier or neighbors
- Contact us for assistance and we’ll help investigate
Contact & Support
If you have any questions about your order or shipping, please contact our support team: